Service Desk

Introduction and Setup 0/2

• Lecture1.1
  Introduction and Setup Video Lesson
  5m
• Quiz1.1
  1. Introduction & Setup Quiz
  3 questions

Accounts & Users 0/2

• Lecture2.1
  Accounts and Users Video Lesson
  3m
• Quiz2.1
  Accounts & Users Quiz
  5 questions

Create New Organizations 0/2

• Lecture3.1
  Create New Organizations Video Lesson
  4m
• Quiz3.1
  Create New Organizations Quiz
  4 questions

Creating A Ticket 0/2

There are several ways to make a ticket.

• Lecture4.1
  Creating A Ticket Video Lesson
  3m
• Quiz4.1
  Creating a Ticket Quiz
  7 questions

Create a Ticket from the Helpdesk URL 0/2

This is another way to make a ticket.

• Lecture5.1
  Creating a Ticket from the Helpdesk URL Video Lesson
  5m
• Quiz5.1
  Creating a Ticket from the Helpdesk URL Quiz
  2 questions

Ticketing via Email & the System Tray 0/2

• Lecture6.1
  Adding a Ticket Through Email & System Tray Video Lesson
  9m
• Quiz6.1
  Adding a Ticket Through Email & System Tray Quiz
  2 questions

Managing Tickets 0/2

• Lecture7.1
  Managing Tickets Video Lesson
  6m
• Quiz7.1
  Managing Tickets Quiz
  3 questions

Filter Rules & Workflows 0/2

• Lecture8.1
  Filter Rules & Workflows Video Lesson
  5m
• Quiz8.1
  Filter Rules and Workflows Quiz
  5 questions

Reporting 0/2

• Lecture9.1
  Reporting Video Lesson
  4m
• Quiz9.1
  Reporting Quiz
  2 questions

Time Management 0/2

• Lecture10.1
  Time Management Video Lesson
  4m
• Quiz10.1
  Time Management Quiz
  3 questions

Summary 0/1

• Lecture11.1
  Summary Video Lesson
  3m